The Tenant Fees Act 2019 - Q&A
The Tenant Fees Act 2019 (the Act) has had four months to bed itself into the lettings landscape. It's fair to say the Act was not welcomed with…
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Winning - and keeping - clients
It can be no surprise to anyone reading this that times are tough in the property industry. Sales instructions are down in many areas and sold property… Read More -
Maintaining client relationships - a little effort goes a long way
It takes a lot of effort to attract clients, but hardly any to lose them. In fact, the less effort you make, the more likely your are to lose them! But… Read More -
5 strategies for successful selling
Successful selling depends on making that extra bit of effort at each stage of the process, to give you an edge. Use these five strategies to boost your… Read More -
10 top tips for delivering great customer service
1. Show you appreciate their business Appreciation marketing is a whole subject in itself, but sending a handwritten card or a personal e-mail to thank… Read More -
Sorting the movers from the lookers: how to rapidly qualify buyers
As all agents know, looking at houses ranks second only to shopping as a national pastime. While this is harmless enough, and may make the vendor happy… Read More -
Getting to “Yes” when the buyer or tenant says “But..”
Handling objections from buyers or tenants is one of the key skills of a good agent. Let's look at some of the ways you can overcome objections and… Read More -
Handling difficult vendors: 5 essential tips
A good working relationship with vendors is key to good business performance and satisfied customers. However, vendor relationships vary and some can… Read More -
How to look after your instructions
You've got plenty of people on your books, and instructions are pouring in thick and fast. Lucky you. Don't forget, though, that your work has… Read More -
How to tell a vendor they don't have a pretty property
Your property isn't pretty: smart but sensitive ways to tell your vendor Properties come in all shapes and sizes, designs and tastes, but occasionally… Read More
