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Self Improvement

Six key tips for making effective phone calls

1. Be clear about why you're calling Before you reach for that handset, just say to yourself, I'm calling so-and-so to If you can't finish… Read More
Management Tips

Too busy to delegate?

If you feel like a hamster, running faster and faster round its wheel, you probably already know that you need to delegate some work. So why haven't… Read More
Management Tips

The art of interviewing

Many people who are interviewing for the first time are probably more nervous than the candidate, in case they get the procedure wrong or end up appointing… Read More
Management Tips Self Improvement

Some sidelights on effective communication

So much of our time is taken up with communication, when we run a business. If we're not listening to people on the phone, we're emailing, or… Read More
Customer management

5 strategies for successful selling

Successful selling depends on making that extra bit of effort at each stage of the process, to give you an edge. Use these five strategies to boost your… Read More
Customer management

10 top tips for delivering great customer service

1. Show you appreciate their business Appreciation marketing is a whole subject in itself, but sending a handwritten card or a personal e-mail to thank… Read More
Management Tips

Five essentials for effective team meetings

The Chartered Management Institute (CMI) has been reflecting on team meetings, and they make an interesting point - that teams by and large reflect their… Read More
Management Tips

The only five networking strategies that work

Most networking leads nowhere. In fact, Harvard Business Review reckons that 99% of all such interactions are a waste of time. Secretly, we don't… Read More
Management Tips

Seven steps to successful recruitment

Hiring the wrong person is one of the most expensive mistakes a business can make. So how can you load the dice in your favour when you go out to hire… Read More
General marketing

What makes the perfect property listing?

What distinguishes a great listing, that gets buyers or renters straight on the phone, from a so-so effort that is greeted with indifference and passed… Read More